Frequently Asked Questions (FAQs)

General Info

Question: Who do I contact for support?

Answer: Please email us at Orders@RacetoNowhere.com for any questions regarding your order. You may also contact us by phone at (925) 310 4242.


Question: Where do I find Reel Link Films W9?

Answer: Please email Orders@RacetoNowhere.com to request Reel Link Films’ completed W9. If you have any questions, feel free to call us at (925) 310 4242.



Licensing

Question: Do I need to purchase a license to show the film?

Answer: Yes! If you are showing the film anywhere outside your home, you are legally obligated

to acquire a license for your institution or public screening. We review all purchases to confirm correct licensing.


The “Race to Nowhere” Home DVD is not licensed for showings at schools, institutions, communities or public events.


If you are a school, university, institution or nonprofit, the required Site License is included with the purchase of the Educational Tool Kit & DVD. The Site License allows ONE school or institution an unlimited number of screenings at ONE site for non-paying audiences who are members of your community. The License does not allow for inter-library or inter-district sharing and loans. Each School or Institution must purchase its own SITE LICENSE and EDUCATIONAL TOOL KIT AND DVD.


Special permission is required if your school or institution would like to host a public screening or charge admission or accept donations to your event. We also offer the option to partner with our team in hosting a fundraiser for your school which allows you to raise valuable funds and acquire the Educational Tool Kit and DVD at no initial cost, Get started by completing this form and we’ll be in touch to discuss next steps.


Question: I'd like to show the film at multiple schools in my district or for multiple locations for my organization. What should I do?

Answer: The Educational Tool Kit and DVD includes a Site License to exhibit the film at ONE school or institution an unlimited number of times. This means you can show the film as many times as you'd like at one physical location. If you'd like to show the film at other schools in your district or at multiple other locations, you must acquire a separate license for each location. Please contact us about purchasing multiple kits at a discount - we offer discounts to school districts acquiring the film and Site License for more than one school.


Question: I’d like to host a public screening. Do I need a license?

Answer: If you are interested in hosting a public screening, programming the film as part of a conference, festival or other event, or if you are planning to charge admission to a showing of the film, please contact our office at (92) 310-4242 or complete this form to acquire the required license for a public event.


Question: I’d like to share the film with employees at my Company. How do we get started?

Answer: We will work with your Company to provide the appropriate license depending on your intended use. A License may be acquired for one or more screenings in one or multiple locations depending on your needs. Contact our office at 925-310-4242 or complete this form to get started.


Question: I’m a classroom teacher and would like to share the film with my students.

Answer: We offer a Classroom Edition that’s perfect for use in instructional settings. It includes three cuts of the film specially edited for classroom instruction (a 1-hour version, a 20-minute version and a 13-minute short) as well as our End the Race Companion Book. The Classroom Edition is NOT licensed for school-wide, community or public screenings or for use by institutions or organizations in conference, festival or other programmed events. For these purposes, the Educational Tool Kit, DVD and Site License is required or a in the case of a public screening, you must acquire from our office a License for Public Performance Rights.


The Home DVD may also be used  in your own private class or seminar only for "face-to-face teaching purposes" (as US copyright law officially dubs it). “Face-to-face teaching purposes” means that the DVD and students are in the same room to view the film. The film may not be streamed or digitized.


Question: How is pricing determined?

Answer: Our prices are based on industry standard rates. Our goal is to make the film accessible to all types of institutions and at the same time generate revenues to support our work as independent filmmakers and education advocates. All proceeds support the production of film and the outreach and social action campaign. Your support is what allows our organization to maintain an independent message and avoid taking on corporate funding.


Question: Do you accept returns?

Answer: In order to protect from copyright infringement and illegal copying we do not accept returns.

 

Billing and Payment Information


Question: Where can I get a Mail Order Form?

Answer: You can download the Educational Tool Kit and DVD Mail Order Form by visiting www.RacetoNowhere.com/edu-pdf-order-form. Various forms of payment are accepted and must be returned with completed order form and signed Site License Agreement. If you have questions, please email Orders@RacetoNowhere.com or call 925 310 4242.


Question: Where do I mail my DVD Mail Order Form?

Answer: Reel Link Films, 3527 Mt. Diablo Blvd, Lafayette, CA 94549


Question: What methods of payment do you accept?

Answer: We accept Visa, Mastercard, American Express, Check and Purchase Orders. For Purchase Orders, we send a Proforma Invoice and payment is required prior to shipment. Purchase Orders may only be used for the acquisition of the Classroom Edition and the Educational Tool Kit. Please use our Mail Order Form above for Purchase Orders and Checks.


Question: How will I find my purchase on my credit card?

Answer: Your purchase will be indicated under the vendor “REELLINKFILMS”. If you have any billing questions, please contact us at orders@RacetoNowhere.com or by calling (925) 310 4242.



Ordering Information

Question: How do I place an overnight order?

Answer: You can place an overnight order by calling our office at 925-310-4242 or by visiting the "Race to Nowhere" Store at www.RacetoNowhere.com/Store. Overnight orders can be processed for overnight delivery UP UNTIL 3pm ET each day. Be sure to select either “Fedex Standard Overnight” or “Fedex Priority Overnight” as your shipping option. To confirm placement of your order, call our offices at (925) 310 4242 or email us at Orders@RacetoNowhere.com.


Question: How do I check the status of my order?

Answer: You can check the status of your order by uploading the tracking information provided to you in an email on either the USPS.com website or Fedex.com, depending on your method of shipment. You can also email us at Orders@RacetoNowhere.com or call us at (925) 310 4242.



Shipping  & Handling Information

Question: How are orders shipped?

Answer: All orders are shipped via USPS, unless Expedited shipping via Fedex is indicated in the "Race to Nowhere" Store or on the Educational DVD Mail Order Form. Orders are processed in 24 hours, Monday through Friday. Orders placed on Friday will be processed the following Monday.


Question: How long does it take for orders to arrive?

Answer: Please allow 3-5 total for Processing and Shipping of standard orders. If your order has not arrived in this period of time, please notify our team at (925) 310 4242.


Question: How do I get a receipt of payment?

Answer: If you place your order online and provide an email address, your receipt will be emailed within minutes of purchasing. If you place your order for the Educational DVD by Mail Order Form, your receipt will be emailed to you only if indicated within.


Question: Can I ship to an alternate address, other than by billing address?

Answer: Please indicate this on your online or mail order form. For changes or additions, contact us within 24 hours at 925 310 4242.

 


Film Facts

Question: What is the runtime of the film?

Answer: The film runs 85 minutes. We recommend allocating at least 30-45 minutes for dialogue following the film.


Question: What is the film’s rating?

Answer: PG-13. The film is rated PG-13, due to sensitive material involving stress on adolescents.


Question: Does the film have Closed Captioning and Subtitles?

Answer: The film is Closed Captioned in English and has Subtitles in English, Spanish and Mandarin. Have suggestions for additional languages? Email us.


Question: How do I schedule a screening with a speaker?

Answer: You can make a request by filling out our Screening Request Form, emailing Info@RacetoNowhere.com or by calling our office directly at (925) 310 4242.

 

 

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A printable version of these FAQs is attached. For more information, email us at Info@RacetoNowhere.com or call us at (925) 310 4242.

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